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The way in which companies treat their customers really does make a difference. Business owners and stockholders should insist from their employees the highest level of honesty, integrity and responsiveness at every level when it comes to dealing with customers. Most customers have made contact with a business because they think they have a need...
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You never know who or when you might be influencing a decision by how you act or when that action may shape an outcome that is important to your future or the future of your business. This statement may seem all too bland but the difference between understanding and practice is often all to different....
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It seems as though my human resource experiences have gone full circle. This isn’t all bad as it as enabled me to witness first hand most of the options available to companies related to how they carry out their human resource function. Every option is viable depending on many variables including number of employees of...
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One of the most telling measurements of employee satisfaction with their employer is turnover. Asking employees what they find interesting and exciting about their jobs and employment situation as well as what they find challenging is a wonderful opportunity for employers to learn what is important to their employees as well as why they might...
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Companies and hiring managers spend many hours and high dollars sourcing candidates, screening candidates, interviewing candidates, background checking candidates, negotiating offers and training new hires. New hires spend many sleepless nights wondering if they made the right choice and months of on the job learning to get a handle on the new company’s policies, procedures,...
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Treating employees in a consistent manner is more difficult than it might seem and causes more problems for supervisors, managers and business owners than most other issues related to talent management. Large company or small, structured or unstructured, private or public, for profit or not for profit, all organizations will deal with this issue as...
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As a consultant to companies in the area of human resources and to individuals involved in career change decisions one topic consistent with both entities is communication. Some have labeled recent times as the age of communications yet employee surveys consistently rate poor communications at the top of their needs to change list with their...
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We’ve all heard and read about the ethical choices made by the senior executives at Enron, Qwest and other high profile corporations.  We’ve watched as Martha Stewart went from CEO to jailbird and back to CEO again. We’ve read about the toilet seat costing $100,000.00 being sold to and installed on military toilets; and the...
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There is a saying in many business circles ( retail the exception ) that things pretty much slow to a halt between Thanksgiving and New Years. For many in a job search this has been a reason to hunker down and wait it out till the New Year. Allow me to suggest that this may...
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Ask any business owner or human resource professional what their single most difficult position to fill or find qualified personnel for and I will assure you that it will be the first level supervisor.  These are individuals who must walk the tight rope between management and employees and must get the highest quality and quantity...
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